The No Fear Presenting Podcast

Professor Roland Rust on the Rise of Emotional Intelligence in Business

Episode Summary

In this episode, Mike Teixeira and Professor Roland Rust dive into the changing world of work, talking about how presentation skills are evolving and why emotional intelligence is becoming a must-have in the workplace. Due in part to his collaboration with co-author Professor Ming-Hui Huang, Roland explores the shift from a “thinking economy” to a “feeling economy,” where storytelling and soft skills are more important than ever. They also discuss the growing role of artificial intelligence, the challenges of regulating it and its impact on jobs. Plus, Mike shares his thoughts on the importance of customer satisfaction, the rise of women in leadership and how education needs to adapt to these big changes. It’s a fascinating look at how we can navigate a world that’s moving fast and where the balance between logic and emotion is key.

Episode Notes

takeaways

• Putting together a presentation is more than a series of slides.
• 92% of employers consider soft skills equally or more important than technical skills.
• The journey of self-belief is crucial for success.
• Storytelling is a powerful tool for motivation and leadership.
• AI is taking over thinking tasks, leaving the feeling side for humans.
• Presentation skills are key to business success in the future.
• Students are using AI to enhance their work, not replace it.
• Emojis were created to add warmth to cold digital communication.
• Global regulations on AI are unlikely to be effective.
• The second great displacement is the need for feeling skills. The shift from a thinking economy to a feeling economy is crucial for businesses.
• Customer satisfaction directly correlates with profitability.
• Women are poised to lead in the feeling economy due to their empathetic skills.
• Education systems must adapt to prioritize feeling skills over traditional STEM skills.
• AI will significantly impact job markets, necessitating workforce retraining.
• Public speaking and presentation skills are essential in the modern workplace.
• Historical lessons can guide current geopolitical strategies.
• Companies need to focus on creating feeling-oriented jobs as thinking tasks diminish.
• The balance between feeling and thinking skills is vital for effective decision-making.
• Universal basic income may become necessary as AI takes over jobs.